What information we may collect about you;
How we will use the information we collect about you;
Whether we will disclose your details to anyone else; and
Your choices and rights regarding the personal information you have provided to us.
The Services may contain links to services owned and operated by third parties. We may also use some third-parties software or products to provide you with the Service properly. If we do so and provide third -parties of any personal data you can be sure the transfer is legal and secured. These third-party services may have their own privacy policies and we recommend that you review them. They will govern the use of personal information that you submit or which is collected by cookies and other tracking technologies whilst using these services. We do not accept any responsibility or liability for the privacy practices of such third party services and your use of these is at your own risk.
Our purpose for processing personal data
To recover outstanding debts for our clients, we collect and process your personal data.
Personal data we collect
Dukes is required to collect your personal data where it is relevant to our debt recovery service and necessary to identify the charge payer. We receive personal data from Local Authorities and other clients. We collect and store any information you enter on our website or provide us in any other way whether that be over email, direct contact, telephone, or post. Additionally, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; computer and connection information. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, address, communications); comments, feedback, service reviews, previous payment methods and history. We do not collect or store payment details (including credit card information).
Additionally, if you are visited by an Agent, Body Worn Video cameras will record the visit for safety and monitoring purposes. All video and audio recordings from the visit will be collected and stored.
How to we collect data?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address, and email address. Your personal information will be used for the specific reasons stated above only.
Why we collect your personal data.
We collect personal information for the following purposes:
To provide and operate the Services for our clients;
To provide our customers with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To personalise your user experience. Your information helps us to better respond to your individual needs and provide a personal experience.
To improve our website. We continually strive to improve our website offerings based on the information and feedback we receive from you.
To comply with any applicable laws and regulations.
Retention of personal data
Dukes’ retention schedule is 6 years from date that a customer’s case is closer. After 6 years, the data is anonymised, and the fiscal information is retained for an additional year. Where there remains a legitimate business interest or the data is required for legal purposes, we will retain all data longer than period stated. This data will then be removed as soon as it is no longer required for business purposes.
Data gathered on website visitors who are not charge payers or a client will be retained for no longer than is required.
How we store, use, share and disclose your personal information gained from this website.
Our company website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to provide information and methods of contact to you. When you fill out a form on our website, your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All payments made via our online ‘manage your account’ application adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How we communicate with you
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed. For these purposes we may contact you via email, telephone, text messages, and postal mail.
Data Management Disclosure of Information
We do not sell, trade, or otherwise transfer your personal data to third countries or parties. This does not include trusted third parties who assist us in operating our website and/or conducting our business where contracts or agreements are in place to ensure this information is kept confidential. Due diligence checks are completed to ensure they have relevant safeguards in place to protect all information. We may be legally required to share certain data held by us where we believe release is appropriate in accordance with GDPR regulations and the law, for example, where we are involved in legal proceedings or we are complying with the requirements of legislation, a court order, or a governmental authority. We do not require your consent to share your data in such circumstances.
Disclosing Information to Third Parties
We do not sell, trade, or otherwise transfer your personal data to third parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate in accordance with GDPR regulations and the law.
Third Party Links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
How to Access and Control Personal Data
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at or send us mail to: Dukes Bailiffs Limited, 7 Newcastle Street, Dukes Court, Stone, Staffordshire, ST15 8JT
Customer / Charge Payers Rights
Under the GDPR, Articles 15-22 , charge payers have the following rights:
The right to be informed
We provide information relating to the processing of personal data in a concise, transparent, intelligible and easily accessible form using clear and plain language. They are informed through letters, telephone calls and our website.
The right of access
Charge payers can request access to their personal data and supplementary information. This allows them to be aware of and verify the lawfulness of the processing.
The right to rectification
Any personal data which is inaccurate or incomplete, the charge payer can request it to be rectified or completed.
The right to restrict processing
Charge payers have the right to request the restriction or suppression of their personal data where they are contesting the accuracy of personal data and we are verifying the accuracy of it, the data has been unlawfully processed or they have objected to us processing their data and we are considering our legitimate grounds. Where processing has been restricted, we are permitted to store the personal data but not use it.
The right to object
Charge payers have the right to object to:
i. processing based on grounds relating to their particular situation;
ii. direct marketing (including profiling).
We have implemented a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. For example Dukes Bailiffs Limited is accredited to ISO 27001:2013 Information Security Management System by I-PAS (Independent, Professional, Assessment Services). We also follow Cyber Essentials guidelines to ensure we have the necessary security measures in place to protect against cyber-attacks. We are registered with the Information Commissioners Office (ICO) under registration number Z7703880.
How to withdraw your consent
If you don’t want us to process your data anymore, please contact us at or send us mail to: Dukes Bailiffs Limited, 7 Newcastle Road, Stone, Staffordshire, ST15 8JT