Are you feeling vulnerable?


If your current financial situation is making you feel vulnerable and making paying your debts difficult, you've come to the right place. 

We understand that different life events can temporarily or permanently negatively affect your financial situation. That's why we have a fully trained, friendly welfare hub available to discuss your current situation and provide the appropriate relief that you require.

How we can help

Our welfare hub will seek to learn as much information as possible about your current situation via telephone, email or live chat - whichever you are most comfortable with. You may be asked to provide proof of your vulnerability where applicable, but don't worry! this is in your best interests and will only be used to help us provide a service suitable to your situation.  

Our team work with local CABs across the country and a variety of debt charities, meaning if you don't want to speak to us, that's okay. With some cases, where explicitly authorised, the CAB or other debt charities will be able to set a payment arrangement on your behalf, without you needing to speak directly to us.

If you're currently seeking advice from your local CAB or debt charity please let our team know so we can note your account and prevent any unnecessary enforcement visits.

We've put together a list of trusted debt charities for your ease. To find out what debt charities are available to you, click the button below. 

Getting in touch

To contact our friendly welfare hub please fill out the contact form below. 


Contact our welfare hub


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