Dukes’ Welfare Support Unit


Dukes has a team of dedicated Welfare Support Officers who support vulnerable debtors.

The team regularly communicate with local CABs and Debt Charities and can set arrangement on behalf of debtors where explicitly authorised.



FRee Advice

Debt Charities

Organisations who charge you or ask for a donation for their advice are usually not accredited or authorised to advise you on your debt(s). Most importantly they have no power to negotiate on your behalf.

Third party debt advice websites such as www.nationalbailiffadvice.uk and ‘Beat the Bailiffs’ on Facebook not factually correct and should not be used. Should you follow advice from the above website you may make your situation worse.


Always crosscheck the information that you receive with the below debt charities that are regulated, trustworthy, and come recommended.

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Recommended Debt Charities


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Citizens Advice Bureau is the UK’s largest provider of consumer advice services.

They provide practical, reliable and confidential information on a wide range of issues, including benefits, housing, employment and legal issues.

National Adviceline - 03444 111 444
Text relay: 03444 111 445
Available: Monday to Friday 09:00 - 17:00

Alternatively you can chat online to a trained advisor. www.citizensadvice.org.uk

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Christians Against Poverty provides free debt help to anyone who feels weighed down by debt. CAP can help by offering the following services:

  • A free home visit

  • An effective budget

  • CAP Plan

  • Severe debt

  • Assistance with stepping back into Employment


Tel: 01274 760720

Email: info@capuk.org

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The Money Advice Service provides a wide range of free impartial money advice, set up by the Government.


Tel: 0800 138 7777      Typetalk: 18001 0800 915 4622
Available: Monday to Friday 08:00 - 18:00, Saturday, Sunday and Bank Holidays, closed

Web Chat is also available Monday to Friday 08:00 - 18:00, Saturday 08:00 - 15:00

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Money Advice Trust in partnership with National Debtline and Business Debt line

Call for free debt advice on: 0808 808 4000 (freephone) or Webchat with an adviser
Available Monday to Friday: 9:00 - 20:00, Saturday: 9.30 - 13:00


If you're self-employed or a small business owner Business Debtline can help.
0800 197 6026 (freephone) or Webchat with an advisor. Available Monday to Friday 09:00 - 20:00


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PayPlan is a provider of free debt management service. They assist people in becoming debt free and offer free advice.


Tel: 0800 280 2816

Available: Monday to Friday 08:00 - 20:00, Saturday 09:00 - 15:00

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StepChange Debt Charity is an independent charity dedicated to overcoming problem debt. They assist people who are experiencing financial difficulties with advice and practical solutions.


Tel: 0800 138 1111     


StepChange 60 Second Debt Test

If you're worried that you need help with your finances, you should try StepChange's 60-second debt test. By answering a few simple questions below they'll be able to tell you if you need debt advice.