Published 17th March. Last updated 6th April.
With the latest updates on Coronavirus being addressed by the Prime Minister, we want to keep you informed on the changes we have made and the steps we are taking to keep our customers, staff & their families safe and healthy.
CHANGES TO OPENING HOURS
To ensure the safety of our staff and customers, our offices have closed but we do have a team working from home who are answering any queries over telephone, email or LiveChat. Our opening hours are now 8:30am - 5:00pm on Mon - Fri.
ENFORCEMENT AGENT UPDATE
Effective from 23rd March 2020, our Enforcement Agents put a stop to visiting properties for the foreseeable future. Our Agents are using this time to be there for the communities by using their vans to deliver essential supplies and to support the NHS voluntary initiative. If your account is allocated to an Enforcement Agent, you will not be able to contact them to make payment. Please contact our office team who will be able to assist you, or visit our Payment Methods page to make a payment online.
Once our Enforcement Agents are reinstated, enforcement visits will recommence. If you are concerned about your account, please contact us as soon as possible.
During this uncertain time, we want to remind our customers that we are here to help you get out and stay out of debt. There is no doubt that the pandemic will cause a financial impact on many, however, our friendly team will be willing to listen to you and provide support if you are struggling during this time.
If you are able to stick to your payment arrangement, it is in your best interest to continue to make regular payments. We are still accepting payments through a number of methods which you can view on Payment Methods.
SETTING A PAYMENT ARRANGEMENT
If you are not yet making any payments and want to agree an arrangement, please message us on LiveChat or email us at firstname.lastname@example.org with your proposal. Alternatively, log in to Manage your Account to set up a payment arrangement. - To log in you will need you Dukes Reference Number (Case ID) and Client Reference Number.
Please ensure you remain in contact with us if you have any questions or concerns about your account at this time. Due to a high volume of enquiries it may take some time to get through to us via the telephone, therefore recommend you chat with us instantly on LiveChat for an immediate response. LiveChat is found bottom right of this webpage.
Thank you for taking the time to read this message, take care and stay safe.